Shipping & Returns

- FREE STANDARD SHIPPING IS OFFERED ON ALL ORDERS -
TRACKED, SIGNED FOR OR EXPRESS SHIPPING IS AVAILABLE AT AN EXTRA COST- AT CHECKOUT YOU WILL BE ABLE TO CHANGE YOU SHIPPING OPTION IF NEEDED


Shipping within the UK

  • Free shipping applies to all orders delivered to UK addresses
  • Orders are shipped via Royal Mail 1st class, which aims to deliver next day
  • You can also select 1st class "signed for" at checkout if you would prefer this shipping option
  • Orders will be dispatched within 3 business day
  • For 1st class shipping please allow 1-2 business days for delivery after dispatch
  • Please note the times provided are a guide only and do not take into consideration any public holidays or festive periods which may affect the delivery schedule
  • Once items have been shipped, they become the property and responsibility of the purchaser. If a product arrives damaged, or is misplaced, it is the purchaser’s responsibility to liaise with Royal Mail. No refunds or replacements will be given for products missing or damaged in transit. We will however provide you with all the necessary information to make your claim.
  • Please enter your shipping address correctly as once it has been received, and your order dispatched we can not alter the address, and you will be charged the standard applicable rate to resend. Free Shipping only applies to the first dispatch

Shipping to Australia, New Zealand and USA

  • Free standard shipping applies to all orders delivered to Australian, New Zealand or American addresses
  • A £4 flat fee is charged for Tracked Shipping and we recommend selecting this option
  • Orders will be dispatched within 3 business days
  • Orders are shipped via Royal Mail
  • For free shipping please allow 5-10 business days for delivery after dispatch (although it is generally 3-7 days)
  • Please note the times provided are a guide only and do not take into consideration any public holidays or festive periods which may affect the delivery schedule
  • Once items have been shipped, they become the property and responsibility of the purchaser. If a product arrives damaged, or is misplaced, it is the purchaser’s responsibility to liaise with Royal Mail. No refunds or replacements will be given for products missing or damaged in transit. We will however provide you with all the necessary information to make your claim.
  • Please enter your shipping address correctly as once it has been received, and your order dispatched we can not alter the address, and you will be charged the standard applicable rate to resend. Free Shipping only applies to the first dispatch
  • DUTIES AND TAXES
    Although unlikely, please be aware that any items shipped internationally may incur additional fees and duties levied by customs. As the recipient of the item, you are responsible. JEN AND JENNIFER is unable to advise how much these duties will cost, please ensure you aware of the cost of these fees before you make your purchase.

 

Shipping within the EU

  • Free standard shipping applies to all orders delivered to EU addresses
  • A £4 flat fee is charged for Tracked Shipping and we recommend selecting this option
  • Orders will be dispatched within 3 business days
  • Orders are shipped via Royal Mail
  • For free shipping please allow 3-5 business days for delivery after dispatch 
  • Please note the times provided are a guide only and do not take into consideration any public holidays or festive periods which may affect the delivery schedule
  • Once items have been shipped, they become the property and responsibility of the purchaser. If a product arrives damaged, or is misplaced, it is the purchaser’s responsibility to liaise with Royal Mail. No refunds or replacements will be given for products missing or damaged in transit. We will however provide you with all the necessary information to make your claim.
  • Please enter your shipping address correctly as once it has been received, and your order dispatched we can not alter the address, and you will be charged the standard applicable rate to resend. Free Shipping only applies to the first dispatch
  • DUTIES AND TAXES
    Although unlikely, please be aware that any items shipped internationally may incur additional fees and duties levied by customs. As the recipient of the item, you are responsible. JEN AND JENNIFER is unable to advise how much these duties will cost, please ensure you aware of the cost of these fees before you make your purchase.

 

Shipping to the rest of the world

  • Free standard shipping applies to all orders delivered worldwide, although we reserve the right to refuse shipment to some addresses (see terms and conditions)
  • A £4 flat fee is charged for Tracked Shipping and we recommend selecting this option
  • Orders will be dispatched within 3 business days
  • On average delivery is within 10 days, but please allow up to 21 days for delivery
  • Please note the times provided are a guide only and do not take into consideration any public holidays or festive periods which may affect the delivery schedule
  •  Once your order is placed and dispatched, it is viewed by Royal Mail as your property. Any missing items or damages are the responsibility of the purchaser.
  • Please enter your shipping address correctly as once it has been received, and your order dispatched we can not alter the address, and you will be charged the standard applicable rate to resend. Free Shipping only applies to the first dispatch.
  • DUTIES AND TAXES
    Although unlikely, please be aware that any items shipped internationally may incur additional fees and duties levied by customs. As the recipient of the item, you are responsible. JEN AND JENNIFER is unable to advise how much these duties will cost, please ensure you aware of the cost of these fees before you make your purchase.

 

    Returns

    We do not offer returns or exchanges for change of mind.
    We will offer an exchange in the unlikely event an incorrect order is sent